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By choosing to use a member of the Roofers Association you are ensuring that your contractor has been checked and vetted and has the correct insurances.
The vetting checks carried out before membership include: Identification, Proof of address, Qualifications check (check of regulated accreditations), Credit check, Company history, Public liability insurance check (specifically to ensure they are insured for roofing purposes), Director search, Adverse media check and others. All members are put on a 6 month probation when started.
Insurance Backed Guarantees (IBG) are not mandatory by law and it is down to the roofers to decide whether they are happy to offer them. They are within their rights to refuse to offer an Insurance Backed Guarantees. Some of our roofers are unable to offer Insurance Backed Guarantees so it is always worth asking your roofer or calling and checking with us beforehand.
Once your Insurance Backed Guarantees (IBG) has been ordered and paid for by the company, it is completed and sent within 24 hours. Currently, we are able to get them to you within 30 minutes of payment. Please note that roofing works must be paid for in full before an Insurance Backed Guarantees can be issued.
Building regulations need to be contacted by the homeowner if 25% or more of your roof is being worked on. The Confederation of Roofing Contractors (Roofers Association) recommend giving building regulations a call as they will give you an answer over the phone straight away in regards to them having to come out. To contact building regulations call your local council and ask to speak to them.
Your contractor should give you a 14 day cooling off period document before any work is started. This gives the customer 14 days to cancel any works with no fees. The contractor cannot start work at any point during those 14 days. If you need the roofer to start earlier than 14 days or you have a problem which needs fixing sooner then you can sign a waiver form which waives your rights to the 14 day process and the roofer can start work immediately.
Flat roofs are flat so unless significant elevation is added to one side, water is always going to pond. This is never an issue and the ponding should evaporate once rain has subsided for a while. Should the ponding stay for a significant amount of time after rain has stopped (weeks) then contact your roofer. All flat roofs will have ponding.
Customer reviews can be biased. Anyone could leave reviews whether they are legitimate or not. A negative review could harm a company so we like to ensure that rather than leaving a bad review, the customers contact us and we try and deal with the issues for them. This way, we know that it is a factual complaint/review.
We keep all complaints on our system and do have a right to let consumers know of any complaints before they use a company if asked. We have a complaints form on our website that can be filled in and we will then investigate with the customer. We also have a anonymous customer satisfaction form that customers are able to fill out if they do not want to take things further. This comes straight to The Confederation of Roofing Contractors (Roofers Association).
The only way to be sure is to use a RICS registered surveyor (fees applicable). RICS (Royal Institute of Chartered Surveyors) are an impartial company who will provide their own independent report on your roof to confirm everything has been done correctly.
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